Virtual Assistant

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Hi! I'm Tep, an Executive Assistant and Customer Support Specialist with nearly 2 years of Executive Assistant experience and over 3 years in customer support. I help business owners stay organized by managing emails, calendars, scheduling, administrative tasks, customer support, and day-to-day operations. I'm proactive, detail-oriented, and comfortable using tools like Google Workspace, Microsoft Office, Slack, Trello,Notion,Shopify, Zendesk, Freshdesk, and Canva. I'm reliable, easy to work with, and committed to helping businesses run more efficiently so owners can focus on growth. I'd love the opportunity to support your team!

Portfolio Link:

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Skills & Experience

Skills

virtual assistant 1-2 Years

2-5 Years

Conflict Resolution 2-5 Years

Travel Coordination 2-5 Years

Meeting Coordination 2-5 Years

Executive Support 2-5 Years

- Customer Service 5-10 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

Lead Qualification 1-2 Years

Multitasking & Prioritization 5-10 Years

Customer Support > Chat Support >Technical Support 1-2 Years

Calendar & Inbox Management 2-5 Years

✔️Marketing > Appointment Setting 1-2 Years

CRM / Ticketing Systems 2-5 Years

Experience highlights

Customer Service Representative

Alorica Philippines · January/2025 – Present

Handled inbound enquiries for US bank: account servicing, transactions, banking support. Applied strict verification, compliance, and data-privacy procedures. De-escalated sensitive issues.

Executive Assistant / Virtual Assistant

Independent Contractor · January/2024 – /

End-to-end executive support: calendar management, correspondence, meeting scheduling, travel and task coordination. Appointment setter for leads and CRM maintenance. Work independently across time zones.

Technical Support Representative

VXI Philippines · January/2023 – Present

Troubleshot internet, cable, and home connectivity issues for US customers. Met handle-time and resolution targets. Carried sales function identifying customer needs for upgrades and add-ons.

Customer Service Representative

Concentrix · January/2020 – Present

Supported customers and service professionals on US home-services marketplace: bookings, cancellations, refunds, account concerns. Resolved disputes with policy-based fair outcomes.

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