Skills
Accounting > Banking
5-10 Years
Administrative Management
10+ Years
Database administration
5-10 Years
Executive Assistant | General Virtual Assistant
10+ Years
CRM Management (data organization and updates)
5-10 Years
Advertising > Google Ads
2-5 Years
MS Office
10+ Years
Asana
1-2 Years
Office & Administration
5-10 Years
Applicant Tracking System > Zoho
2-5 Years
Customer Service & Support
10+ Years
Project Management > Asana > Monday > Trello
2-5 Years
CRM > Salesforce
2-5 Years
Recruitment & Talent Acquisition
2-5 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
10+ Years
Experience highlights
VA - Membership Services
Center for Consumer Products
·
May/2025
–
/
Support membership services by managing member inquiries, administrative tasks, database updates, and general coordination to maintain accurate and organized records.
Executive Assistant
Didero
·
June/2025
–
Present
Managed executives' emails, calendars, outreach responses, scheduling, and day-to-day administrative tasks to support smooth business operations.
Account Manager - Intern
Transamerica - EXL Service
·
September/2024
–
Present
Managed teams supporting Transamerica Life & Health insurance accounts, overseeing daily operations, coaching team members, monitoring performance & ensuring quality customer service.
Subject Matter Expert
Transamerica - EXL Service
·
February/2024
–
Present
Supported life insurance customer service operations and employee benefits. Served as subject matter expert assisting trainees and answering complex inquiries.
Customer Service Support
Transamerica - EXL Service
·
September/2023
–
Present
Handled inquiries and support for group life insurance policies, assisting clients with claims, coverage details, and employee benefits.
