Customer Service Specialist

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Native

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking
abilities. Committed to maintaining professional relationships to increase profitability and drive business
results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched
support. Proficient in utilizing customer service best practices and adept at exploring different solutions to
address customer needs effectively.

Skills & Experience

Skills

Time management and attention to details 5-10 Years

Adaptability and Flexibility; Problem Solving and Critical Thinking; Customer Service and Client Management; Teamwork and Collaboration; Professional 5-10 Years

Proficiency in using CRM software 5-10 Years

Customer service expert, good in verbal and written English communication skills, computer literate 5-10 Years

Technical issues analysis 5-10 Years

Experience highlights

Chat & Email Support Representative (Remote)

Flatworld Solutions · February/2019 – Present

•Managed over 50 customer emails/tickets per day.
•Delivered non-voice customer support via live chat and email for international clients.
•Managed multiple concurrent chats while maintaining SLA compliance.
•Documented cases accurately in CRM systems.

Retention Specialist

The Credit Pros · January/2018 – Present

•Processed account reviews and retention documentation for US-based clients.
•Ensured data accuracy and compliance with company policies.
•Communicated clearly through written channels to resolve account concerns.
•Handled over 80 calls per day

Sales Representative / Hotel Reservation

Alorica · January/2017 – Present

•Processed bookings and managed customer records for a US travel platform.
•Maintained accurate documentation and internal reporting.
•Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
•Streamlined reservation processes for increased efficiency and reduced booking errors.
•Managed over 30 customer calls per day.

Tier 2 Technical Support

VXI · April/2014 – Present

•Handled escalated technical concerns and case documentation.
•Followed structured troubleshooting workflows and reporting procedures.
•Self-motivated, with a strong sense of personal responsibility.
•Excellent communication skills, both verbal and written.
•Managed over 50 to 60 customer calls per day.

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