Skills
Operation and Process Improvement
2-5 Years
Accounting > Invoicing
2-5 Years
E-Commerce > Inventory Management > Quality Control
5-10 Years
Team Leadership
5-10 Years
Process improvement
5-10 Years
People management
5-10 Years
Vendor Management
5-10 Years
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Basic Graphic Design>Canva
1-2 Years
Google Workspace
2-5 Years
Recruitment Support
2-5 Years
Reporting & Documentation
5-10 Years
Human Resources > HR Management > Administrative Works > Operations Management
5-10 Years
*Administrative Support -
2-5 Years
Experience highlights
Senior Associate, Operations & People Management
Houst
·
April/2026
–
/
Supervised Junior Associate with performance evaluations and professional development. Oversaw core operational functions for property management. Redesigned invoicing processes and workflows for scalability.
Operations Associate
Houst
·
January/2024
–
Present
Coordinated daily operational tasks, managed vendor relationships, and tracked service delivery. Prepared operational reports and supported recruitment processes. Maintained documentation and operational records.
Financial Services Representative - US Student Loans
Teleperformance
·
September/2021
–
Present
Handled 50+ inbound/outbound calls daily, resolving customer inquiries efficiently. Resolved escalated issues within SLA requirements and consistently met performance targets.
Administrative Assistant - HK Department Secretary
The Manor at Camp John Hay
·
November/2018
–
Present
Managed departmental reports, correspondence, and confidential files. Coordinated Lost & Found operations and supervised teams during hotel events. Trained and guided 100+ on-the-job trainees.
Cashier
Savemore Supermarket
·
April/2018
–
Present
Processed cash, card, and alternative payment transactions accurately. Conducted daily cash balancing and reporting. Assisted in promoting store promotions and new product introductions.
