Results-driven IT Service Management and Configuration Management professional with over a decade of experience in leading teams, optimizing IT processes, and ensuring compliance for major organizations. ITIL V2/V3/V4 certified, with proven expertise in Unix and Windows environments, middleware technologies, and end-to-end service delivery. Recognized for strong leadership, creative problem-solving, and a commitment to continuous improvement, I excel at driving operational excellence, cost optimization, and audit readiness. Award-winning team player dedicated to exceeding organizational goals and delivering outstanding customer service.
