Healthcare Support | Customer Service | Technical Support

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Conversational

Professional Summary

I’m a customer service and administrative professional with over 10 years of experience in the BPO industry. Throughout my career, I’ve developed strong expertise in customer service, communication, problem-solving, administrative support, and handling different types of customer and business needs.

One of my greatest strengths is my ability to communicate effectively and build positive relationships with customers and colleagues. I’m also detail-oriented, organized, adaptable, and comfortable working independently or as part of a team. I can quickly learn new tools and processes and remain professional and reliable even when handling challenging situations.

With my experience and strong work ethic, I’m looking forward to bringing my skills to a company where I can contribute, continue learning, and grow professionally.

Skills & Experience

Skills

Attention to detail 2-5 Years

Customer Service Representative 5-10 Years

2-5 Years

Multitasking 2-5 Years

Appointment scheduling 2-5 Years

Record Management 2-5 Years

Health Insurance Claims Specialist > Insurance Verification 2-5 Years

~Data Entry 2-5 Years

- Customer Service 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Experience highlights

Senior Process Executive

Cognizant PH | MiniMed · October/2023 – Present

Process insurance verifications and authorizations from prescriptions. Handle CMN processing, medical documentation, patient communication, and medical orders. Maintain accurate records in compliance with regulations.

Associate Customer Success Phone Banker

Wells Fargo Enterprise · February/2022 – Present

Handled customer banking inquiries, account concerns, and service requests. Delivered professional customer service while ensuring compliance and maintaining confidentiality and security protocols.

Customer Care Specialist

iQor · March/2021 – Present

Supported customers with friendly help to resolve questions and concerns. Built strong relationships by listening closely and offering clear solutions.

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