Skills
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
- Customer Service
5-10 Years
Inbound & Outbound Calling
5-10 Years
Email & Calendar Management Customer Service & Client
2-5 Years
Chat Support & Customer Engagement
5-10 Years
Design
1-2 Years
Lean Six Sigma
6 Months to 1 Year
CRM management
2-5 Years
Credit Analysis
2-5 Years
Sales and lead generation
1-2 Years
Experience highlights
Customer Service Representative
TELUS DIGITAL PHILIPPINES
·
January/2022
–
/
Answer inbound and outbound calls about mobility services. Place orders, review invoices, follow up cases, and guide customers through online portals.
Client Support
LIZARDBEAR TASKING INC.
·
January/2021
–
Present
Blended support via chat, call, and email for payroll and team onboarding platform. Assisted with payroll concerns and platform navigation.
Technical Support
CONCENTRIX CVG PHILIPPINES, INC.
·
January/2020
–
Present
Received inbound calls for cable and satellite issues. Troubleshot devices and coordinated technician dispatch when needed.
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
·
January/2016
–
Present
Assisted online platform buyers and sellers with product listings, returns, and refunds.
