Virtual Medical Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Native

Professional Summary

An LPT with a 5 years of diverse professional experience

Skills & Experience

Skills

Time management and attention to details 2-5 Years

Excellent organizational skills 2-5 Years

Effective crossfunctional communicator 2-5 Years

SolutionsOriented Professional 2-5 Years

RapiProficient in Microsoft Office Suite (Word, Excel, PowerPoint)d and Adaptive 2-5 Years

Experience highlights

VIRTUAL MEDICAL ASSISTANT

OURVMA · August/2024 – Present

• Coordinates the approval process for medical procedures and prescriptions by submitting detailed requests to
insurance companies.
• Reviews medical records, verifies insurance coverage, and acts as a liaison between healthcare providers and
insurers to ensure timely authorization of necessary treatments.
• Monitors request status and communicates decisions to the clinical team.
• Verifies patients' insurance eligibility and benefits prior to service delivery.
• Updates patient record

Executive FNOL (FIRST NOTICE OF LOST)Agent

EXL PHILIPPINES · December/2023 – Present

• Receive claim submissions from policyholders via phone, email, or online portals.
• Gather and document initial details about the claim, such as the policyholder's information, date of loss, and a brief
description of the incident.
• Accurately input all relevant claim information into the company's claims management system or database.
• Ensure that data entry is complete, accurate, and consistent with established standards and procedures.
• Update claim files with any additional doc

Customer Service Representative

BPOMadeEasy · January/2021 – Present

• Respond to customer inquiries and concerns by phone, email, or chat
• Provide information about products and services
• Take orders, calculate charges, and process payments
• Review customer accounts and make changes
• Handle returns or complaints
• Escalate issues to the appropriate department or manager
• Maintain accurate records of customer interactions and transactions
• Upsell products and services to customers when appropriate

ESL Online Tutor/Teacher

ACADSOC · March/2021 – Present

• Conducting activities and lessons based on ESL teaching methodologies.
• Encouraging and engaging students to speak in English.
• Motivating students and using humor to induce a pleasant learning environment.
• Maximizing students’ talk time through oral tests and presentations.
• Displaying excellent classroom management.
• Keeping accurate records of student performance.
• Communicating with the Parents for kids improvement.
• Maintaining standardized guidelines.

Quality Analyst (Billing Dept)

ALDESA · November/2021 – Present

• Conduct regular audits and quality checks on billing records, invoices, and customer accounts.
• Verify the accuracy of billing calculations, charges, and payments.
• Identify and resolve billing discrepancies, errors, or inconsistencies.
• Ensure that billing practices and processes comply with applicable laws, regulations, and industry standards.
• Monitor and implement updates or changes to billing-related policies and procedures.
• Provide training and guidance to billing staff o

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