Customer Support | Data Entry Specialist

Verified

$8/hr

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Outline

Looking for Part-Time work (6 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Hi, I’m Jasmin Sulay — a detail-oriented and dependable professional with experience in data entry, sales support, customer service, and administrative tasks.

I can help your business with:
• Data Entry & Database Management
• CRM Updating & Record Keeping
• Sales Support & Lead Follow-Up
• Appointment Setting
• Customer Service (Phone, Email, Chat)
• Order Processing & Billing Support
• Inbound & Outbound Calls
• Product & Account Assistance
• Administrative Support
• Spreadsheet Management (Excel / Google Sheets)

Let’s work together to make your operations smoother and your customers happier.

Skills & Experience

Skills

Customer Support (Email/Chat/Phone) 1-2 Years

Data Entry (Excel, Google Sheets) 1-2 Years

Appointment setting & CRM updates 1-2 Years

Sales / Lead Support -Administrative & Organizational Skills-Communication & Customer Support 1-2 Years

Admin Support & Documentation 1-2 Years

Billing & Collection 6 Months to 1 Year

Product Analyst, Product Sourcing, Product Listing, tracking orders 6 Months to 1 Year

Experience highlights

Agent / Order Processing

Avas Flowers · November/2025 – Present

• Coordinating with florists and vendors to ensure order fulfillment.

• Recommending substitutions or alternative fulfillment options when original
orders could not be completed.

• Ensured accurate documentation and timely delivery outcomes.

Sales Support / Product & Account Assistance / Troubleshooting / Appointment Setting

TaskUs · July/2024 – Present

• Drove sales by effectively presenting product features, benefits, and value to
customers.
• Delivered frontline support for device troubleshooting, billing
concerns, and order management in a high-volume of calls.
• Conducted outbound and inbound calls to schedule appointments for clients
regarding their security devices and installation services.

Order Processing / Billing Support

Telus International Philippines · December/2023 – Present

• Supported members with inquiries on benefit plans, payments, and order
processing.
• Applied effective problem-solving skills to streamline customer transactions.
• Maintained a high QA standing by adhering to compliance and service
protocols.

Collections / Billing Support / Data Management

Sitel · August/2022 – Present

• Handled customer accounts with overdue balances, offering tailored solutions
and payment arrangements.
• Enhanced collection rates through persuasive communication and negotiation
techniques.
• Consistently met daily collection targets and improved payment recovery
rates.

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