Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Conversational
Professional Summary
Hi! I’m Grace — Let’s Connect!
I'm a beginner VA with a strong background in customer service and team leadership. Former Assistant Team Supervisor and Top Customer Care Specialist recognized for boosting productivity, streamlining processes, and delivering outstanding client experiences.
💼 At IPASS Processing Inc.
Led high-performing teams and exceeded KPIs.
Created data-driven reports (Excel, Canva) for smarter decisions.
Delivered fast, empathetic support via calls, chats, and emails.
Maintained 100% accuracy in sensitive client data.
Core Skills:
🗂️ Admin Support | 💬 Customer Service | 📊 Reports & Data Management | 📅 Calendar & Email Management | 🧠 Problem-Solving
Now transitioning into a VA role with the same adaptability, high standards, and service excellence that defined my career.
Skills & Experience
Skills
Experience highlights
Assistant Team Supervisor | August 2023- July 2025
Led team operations, monitored individual performance, and delivered consistent feedback to drive productivity and quality.
Handled administrative tasks such as report generation, data entry, calendar management, and performance monitoring using Excel and Canva.
Created and analyzed internal reports to support data-driven decisions and streamline team performance.
Communicated clear goals and launched efficiency initiatives that improved team
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