Skills
Active Listening
2-5 Years
Verbal & Written Communication
2-5 Years
Cross-Team Collaboration
2-5 Years
Case Management
2-5 Years
• Time Management
2-5 Years
Conflict Resolution
2-5 Years
Support Ambassador - Airbnb
2-5 Years
Process Optimization
2-5 Years
1-2 Years
Basic troubleshooting
1-2 Years
Data Entry & Accuracy
2-5 Years
Experience highlights
Support Ambassador
TDCX
·
May/2024
–
/
Provided multi-channel customer and technical support. Resolved issues efficiently while maintaining high satisfaction. Managed high-volume inquiries and reduced resolution time.
Back-office Agent
Foundever
·
June/2023
–
Present
Handled dispute resolution and fraud investigations. Processed and validated customer data accurately. Supported efficient back-office operations and timely resolutions.
Customer Service & Sales Representative
Concentrix
·
March/2022
–
Present
Delivered customer service, basic troubleshooting, and sales assistance. Resolved account concerns and promoted suitable solutions. Maintained satisfaction while achieving targets.
ESL Tutor/Teacher
Lucky Connection Online Tutorial Services
·
March/2021
–
Present
Conducted online English lessons for students at different levels. Improved communication, pronunciation, and grammar. Prepared materials and provided engaging learning activities.
