Virtual Assistant

Verified

$5/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hi! I’m Mae.

I’m a reliable and detail-oriented Virtual Assistant with experience in customer service, administrative support, and audit tasks. I’ve worked with companies like Accenture, UnionBank of the Philippines, and have 1 year experience as an Audit VA, handling document verification, data checks, and file organization. I excel at organizing files, managing emails, and keeping operations running smoothly behind the scenes. I see myself as a “second person” for my clients—anticipating needs, handling details efficiently, and making their work easier. I’m adaptable, organized, and ready to jump in and support your team.

Skills & Experience

Skills

Email Management & Inbox Organization 1-2 Years

Data Entry & File Organization 1-2 Years

Customer Service & Client Support 2-5 Years

Administrative & Operations Support 1-2 Years

Attention to Detail & Task Prioritization 2-5 Years

Google Workspace (Docs, Sheets, Drive) 2-5 Years

Experience highlights

Customer Service Associate Officer

Unionbank of the Philippines · March/2024 – Present

Handled 60+ daily calls and emails, addressing client inquiries, account updates, and banking requests accurately.
Processed disputes, unauthorized transactions, and card replacements, ensuring efficient resolution.
Updated and verified client information with 99% accuracy and confidentiality.
Escalated complex issues to technical teams, reducing resolution time by 25%.
Provided follow-ups on card deliveries and e-statements, enhancing client satisfaction.

Virtual Assistant

Virtual Freelancer Asia · March/2023 – Present

Managed 20+ daily emails, sending follow-ups and ensuring clear communication.
Created and maintained spreadsheets, improving organization and tracking.
Edited Zoom backgrounds and tutorial videos, enhancing onboarding materials.
Assisted in onboarding new loan officers for smooth transitions.
Supported multiple administrative tasks efficiently and accurately.

Service Desk Specialist

Accenture · September/2022 – Present

Handled 80+ daily emails and 50+ calls from employees, providing timely support and proper documentation.
Created and managed incident tickets, coordinating with support teams to resolve technical issues efficiently.
Maintained dashboards in MS Excel to track incidents and requests, improving visibility and follow-up.
Assisted in internal email and communication support, ensuring accountability and timely responses.

Email Support Specialist

Insights Financial Review Center · January/2021 – Present

Managed 50+ daily inbound/outbound emails, responding promptly to client inquiries.
Drafted, proofread, and sent accurate customer support and account emails.
Organized and tracked correspondence, reducing response delays by 30%.
Resolved client concerns and coordinated with teams to handle complex issues.
Updated client data in company databases, ensuring accuracy and confidentiality.

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