Operations & Client Success Strategist

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I streamline workflows into systems that drive drive clarity, consistency, and conversion.

Skills & Experience

Skills

Customer service and technical support, effective communication, Active listener, problem solver, dependent, time management, Flexible. 2-5 Years

Inbox and calendar management 2-5 Years

Executive support, office management, filing and data archieving, scheduled diary management, payroll, email management 1-2 Years

Onboarding and offboarding 1-2 Years

Process Improvement (streamlining workflows for efficiency) 2-5 Years

Marketing > CRM 1-2 Years

Experience highlights

Operations Manager

Treehouse Thailand · September/2023 – Present

Oversaw daily operations and onboarding to ensure seamless crossdepartment coordination.
Improved workflows and cost controls, increasing productivity by 20% and cutting expenses by 15%.
Led performance reviews and training to enhance team capability and maintain operational excellence

Freelance Operations Support

Trams Insurance · May/2023 – Present

Produced accurate documentation and formatting for insurance workflows and client materials.
Supported remote coordination and internal communication across service projects.
Developed branded templates and SOPs, improving clarity and speeding up claims processing.

CS & Insurance Claims Support

AWP Services Thailand · February/2018 – Present

Delivered high-accuracy customer support for insurance and finance clients, managing sensitive data and complex policy inquiries with discretion.
Achieved a 95% first-contact resolution rate and zero compliance errors, boosting customer satisfaction and audit performance.
Collaborated across teams to streamline workflows, cut response time by 20%, and support onboarding of new agents for improved team consistency.

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