Training, Quality, and Operations Expert

Verified

$10/hr

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Outline

Looking for Part-Time work (6 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven Learning & Development and Operations Leader with 15+ years of experience across travel, hospitality, e-commerce, and EdTech. Proven track record of building training frameworks, operational systems, and high-performing teams from the ground up in fast-paced startup and scaling environments.

Expert in designing data-driven training strategies, optimizing operational workflows, and driving performance improvements that enhance efficiency, quality, and customer satisfaction. Successfully transitioned from training leadership into operations management, bringing a unique ability to align people development with business execution.

Recognized for leading cross-functional initiatives, strengthening partner and client relationships, and delivering scalable solutions that support growth, operational excellence, and long-term business success.

Skills & Experience

Skills

Design > Graphic Design > Instructional Design 5-10 Years

Office and Administration > Quality Assurance 10+ Years

10+ Years

Team Leadership 10+ Years

Data Analysis 2-5 Years

Account Management 5-10 Years

Customer Service Management 10+ Years

Workforce Management 5-10 Years

Sales Training 5-10 Years

Process Optimization 5-10 Years

Performance Management 10+ Years

Cross-Functional Collaboration 10+ Years

SOP Development 5-10 Years

Human Resources > HR Management > Administrative Works > Operations Management 5-10 Years

Experience highlights

Operations Manager

LTVplus · April/2023 – /

Oversaw end-to-end account performance, workforce management, and service delivery for ecommerce clients. Managed cross-functional teams and optimized SOPs, workflows, and escalation protocols.

Head of Sales Operations, Training and Quality

Refocus Philippines · August/2022 – Present

Spearheaded sales training program boosting productivity by 60%. Led diverse team and developed strategic plans for sales support, training, and quality assurance. Analyzed sales data for growth opportunities.

Onboarding, Learning, & Quality Lead

Hopper · January/2020 – Present

Designed comprehensive onboarding and learning programs reducing ramp-up time. Established quality control protocols, streamlined training processes, and decreased training time by 50%.

Senior Assistant Manager for Training and Telemarketing

Via Philippines Travel Corporation · December/2015 – Present

Developed comprehensive training materials and curriculum. Conducted internal and external training sessions. Directed telemarketing team through sales campaigns, achieving outstanding results.

Shift Supervisor

Rio Vista Travel Services · April/2012 – Present

Provided strategic direction and oversight ensuring seamless operations. Led diverse team, prioritized customer satisfaction, streamlined workflows, and implemented training and performance management strategies.

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