Customer Service VA

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Associate Degree

English proficiency Fluent

Professional Summary

I am a devoted BPO professional skilled in fostering meaningful customer relationships and driving service excellence through effective interpersonal

Skills & Experience

Skills

Data Entry • Computer Skills • Customer Service • Administration & Documentation • Google Workspace • Time management • Attention to details 5-10 Years

Experience highlights

Customer Service Associate

Full Potential Solutions · December/2023 – Present

Manage a high volume of incoming calls while producing sales leads and providing technical resolutions.
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Assess customer needs to ensure satisfaction and establish trust through effective communication.
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Utilize appropriate techniques and resources to manage customer accounts and provide reliable information.
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Achieve sales targets for the team and meet call handling quotas while addressing customer complaints or inquiries.
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Maintain accurate documentation and call logs, adhering to communic

Quality Assurance Supervisor

Dynata Global, Inc. · January/2022 – Present

Regularly assess recorded calls to ensure compliance with company standards using evaluation forms scoring predetermined criteria.
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Monitor agents' dialing behavior through spot-checks to establish quality measurements for performance tracking and improvement. Provide constructive feedback and conduct one-on-one sessions with agents to discuss evaluation results and improvement strategies.
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Collaborate with management to define quality metrics and assist in creating and maintaining quality as

Production Supervisor

Dynata Global, Inc. · January/2021 – Present

Oversee the daily production team operations while ensuring compliance with quality standards.
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Provide training, supervision, and support to team members to cultivate a positive work environment.
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Conduct regular inspections and audits to identify improvement areas and address quality issues promptly.
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Analyze production metrics and prepare reports for upper management to enhance processes and drive efficiency.
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Facilitate effective communication among team members and liaise with project m

Market Research Interviewer

Dynata Global, Inc. · January/2020 – Present

Conduct a wide range of surveys, including political and non-political topics like customer service satisfaction and healthcare awareness, primarily over the phone.
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Engage with respondents in the US, following a scripted format to ensure consistency and quality in survey delivery.
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Accurately code and record respondents' answers, emphasizing precision in data handling during the survey process.
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Utilize a Computer-Aided Telephone Interviewing (CATI) system for efficient and effective data co

Technical Support Representative / Velop Specialist

Concentrix Ph · February/2018 – Present

Respond promptly to customer inquiries via phone, chat, or support tickets, acting as a friendly and professional first point of contact for technical assistance.
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Analyze and troubleshoot reported technical problems using diagnostic tools, gathering necessary information from customers to determine suitable solutions.
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Document all customer interactions and resolutions in a CRM, ticketing system, ensuring clarity on issues reported and steps taken.
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Educate customers on best practices and sy

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