Skills
- Customer Service
10+ Years
Good communicator and guest relations
10+ Years
Real Estate > Breezeway
2-5 Years
Team Leadership
5-10 Years
Conflict Resolution
5-10 Years
Monday.com
2-5 Years
Asana
2-5 Years
Process Optimization
5-10 Years
Maintenance Coordination
5-10 Years
OwneRez
2-5 Years
CRM & Tools
5-10 Years
Airbnb
5-10 Years
Guest Experience (Airbnb, VRBO, Booking.com, Expedia)
5-10 Years
AppFolio
2-5 Years
Customer Support > Chat Support > Email Support> Data Entry> Short Term Rental> Property Management
10+ Years
Experience highlights
Property Manager
Home to Host UK
·
February/2022
–
Present
Managed multi-property portfolio across London. Coordinated guest communications and turnover operations. Maintained 4.9+ Superhost rating consistently.
Maintenance Coordinator / Property Manager
Detroit Real Estate Advisors
·
January/2021
–
Present
Scheduled and tracked maintenance across properties. Liaised with vendors and tenants for timely resolutions. Streamlined work order processes.
Airbnb Resolutions 2 Case Manager
TDCX Philippines
·
May/2018
–
Present
Resolved complex guest-host disputes and escalations. Managed high-volume caseload with quality metrics. Provided platform policy guidance to hosts.
