Skills
Project Management
10+ Years
Experience highlights
Assistant Director
Ernst and Young Global Services Philippines Inc
·
July/2019
–
/
High-impact leader with over 20 years of excellence in global service delivery and revenue optimization. Currently an Assistant Director at EY, I drive the Account Management Framework for key global sectors, consistently achieving 30% year-over-year revenue and sales growth. Expert in architecting Workforce Optimization and Business Process Improvement strategies for Fortune 500 partners across the US, UK, and APAC. Certified in Agile, Data Strategy, and Design Thinking.
Assistant Director
Eperformax Contact Centers
·
March/2014
–
Present
Responsible for the over-all performance, productivity, and profitability of the program in multiple locations, directly managing Operations, Workforce Management, and Performance Development.
Operations Manager
Eperformax Contact Centers
·
May/2008
–
Present
Responsible for over-all site production focusing on Real-Time Management for business and Intraday performance covering Workforce Optimization, Service Strategy, and Implementation across multiple locations.
