CUSTOMER SUPPORT & CUSTOMER EXPERIENCE VA

Verified

$8/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help businesses deliver fast, thoughtful, and reliable customer support without sacrificing the customer experience.
With 5+ years of experience, I’ve handled email, chat, and phone support across e-commerce, SaaS, travel, gaming, and service-based businesses, including orders, refunds, billing, subscriptions, disputes, escalations, and account concerns.
I don’t just answer tickets. I investigate problems, take ownership, communicate clearly, and make sure issues are properly resolved.

What I can help with:
• Customer & Email Support
• Refunds, Billing & Subscriptions
• Order & Account Management
• Escalations & Complaint Handling
• Customer Retention & Experience
• Ticket Management & Documentation
• SOP & Process Compliance
If you need someone who can represent your brand professionally, work independently, and genuinely care about your customers, Im ready to help!

Skills & Experience

Skills

Client Success & Support 2-5 Years

Customer Service Representative 2-5 Years

Customer EXPERIENCE 2-5 Years

Support & Helpdesk: Technical Support, Helpdesk Services, Troubleshooting 2-5 Years

Customer & Client Communication 2-5 Years

Experience highlights

Gaming Customer Support

Orion - Acorn · November/2025 – Present

Managed customer inquiries involving gameplay, account access, payments, and technical concerns, providing accurate and timely resolutions.
Investigated complex and escalated cases, collaborating with cross-functional teams to ensure effective resolution and a positive customer experience.
Monitored recurring player concerns and maintained strong product knowledge to improve support quality and customer satisfaction.

Customer Success Specialist

Pineapple Labs · August/2025 – Present

Coordinated client scheduling, service logistics, and technician communication to ensure smooth workflows and timely completion of services.
Managed customer communication through chat, email, and calls, providing proactive updates, follow-ups, and issue resolution.
Supported client onboarding, account management, and quality control, helping strengthen customer relationships and retention.

Customer Support Specialist (Back Office)

Yngen DataCom · March/2024 – Present

Managed end-to-end travel support, including bookings, payments, refunds, cancellations, and account-related concerns for new and existing clients.
Resolved complex billing inquiries and escalated customer concerns while maintaining accurate documentation and a solution-oriented approach.
Maintained 99% accuracy in business-client invoicing and documentation, supporting reliable financial records and customer satisfaction.

Travel Advisor I

Concentrix · May/2022 – Present

Provided end-to-end support for flight bookings, itinerary changes, baggage, car services, refunds, payments, and loyalty programs.
Handled customer complaints and time-sensitive travel concerns with empathy, urgency, and strong problem-solving skills.
Consistently maintained Average Handle Time and Customer Satisfaction KPIs above target.

Customer Service Representative

Task Us · November/2021 – Present

Assisted customers via phone and chat regarding puppy adoption process, delivery logistics, and care support.
Maintained an empathetic tone when dealing with emotional or concerned clients, helping achieve high CSAT scores.
Proactively coordinated with internal teams to ensure a seamless experience from purchase to delivery.
Recognized for resolving complex order concerns and minimizing escalations.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In