Skills
Communication Skills
10+ Years
Problem-Solving
5-10 Years
Quality Assurance
5-10 Years
Adaptability and Resilience
5-10 Years
Customer Relationship Management (CRM)
5-10 Years
Experience highlights
Team Leader - Operations
Concentrix Philippines
·
April/2017
–
Present
Since April 2017, I have been serving as an Operations Team Leader at Concentrix CVG Philippines, overseeing teams focused on sales leadership. My responsibilities include managing operations for a mobile phone and data plan account, ensuring team efficiency and achieving sales objectives.
Customer Service Representative
Convergys Philippines
·
July/2014
–
Present
From July 2014 to March 2017, I served as a Customer Service Representative at Convergys Philippines, handling sales and technical calls for both inbound and outbound communications. I managed a Comcast account, specializing in telecommunications services.
