Operations and Systems Manager

Verified

$8/hr

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Outline

Looking for Full-Time work (10 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m an Operations and Systems professional with 7+ years of experience turning complex, inefficient processes into structured systems that help businesses scale. I’ve improved operational efficiency and project turnaround by 37%, helped scale an operation from 45 to 300+ employees, and built workflows and automations that eliminate bottlenecks and improve visibility across teams.

My strength is seeing how people, processes, and technology fit together—and building practical systems that make operations faster, clearer, and more scalable. I don’t just manage operations; I improve how they work.

Skills & Experience

Skills

Automations Specialist and Data Analyst 6 Months to 1 Year

Process Automation 2-5 Years

Workflow Optimization 5-10 Years

Team Leadership 5-10 Years

Process improvement 5-10 Years

Asana 2-5 Years

Accounting > Accounts Payable>Bookkeeping 1-2 Years

ClickUp 1-2 Years

Accounting > Bookkeeping > QuickBooks 1-2 Years

CRM > Salesforce 2-5 Years

SOP Development 2-5 Years

Design > GoHighLevel 1-2 Years

Human Resources > HR Management > Administrative Works > Operations Management 5-10 Years

Experience highlights

Administrative Operations Manager

Solar Panel Cleaners LLC · June/2026 – /

Removed manual bottlenecks in scheduling, admin, and sales. Scaled lead volume from 5-12 to 70+ daily leads. Increased conversion from 16-18% to 38-53%. Automated handoffs and payment tracking.

Administrative Operations Manager

Conserva Care LLC · May/2025 – Present

Improved operational efficiency by 37%. Led workflow optimization and SOP documentation. Managed audits, claims processing, and cross-functional coordination using ClickUp and GoHighLevel.

Bookkeeper

CR Architecture + Design · November/2024 – Present

Managed daily financial operations including bookkeeping, payroll, invoicing, and accounts receivable/payable. Prepared financial statements and operational reports to support business stability.

Service Delivery Manager

TTec · May/2024 – Present

Managed service delivery operations including staffing, performance management, and compliance. Collaborated with stakeholders on revenue attainment and workforce efficiency.

Operations Manager

TaskUs · November/2020 – Present

Oversaw BPO operations and workforce management. Scaled operations from 45 to 300+ employees through process improvements. Led initiatives focused on service quality, development, and efficiency.

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