Customer Service | Email Support | Operation

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Skilled in handling customer inquiries, resolving issues efficiently, and maintaining a positive brand voice. Known for strong communication skills, r

Skills & Experience

Skills

Office and Administration > Data Entry 5-10 Years

customer service representative 5-10 Years

Chat/Email Support 2-5 Years

Experience highlights

Customer Service / Email Representative

NEARSOL Philippines · November/2021 – /

Coordinate with dealers on service and repair requests for
home appliances. Manage inquiries, track service status,
provide timely updates, and maintain accurate
documentation, ensuring clear communication between
dealers and internal teams for smooth and efficient
resolution of service issues.

Collection Specialist

CONCENTRIX INC. · August/2020 – Present

Manage overdue accounts by contacting customers to
resolve outstanding balances, negotiate payment plans,
and ensure timely payments. Document all interactions,
monitor account status, and collaborate with internal
teams to streamline and optimize collection processes.

Customer Service Representative

CONCENTRIX INC. · September/2015 – Present

Assist customers with order inquiries including tracking,
cancellations, returns, refunds, and replacements via
email, chat and phone. Verify order details, coordinate
with logistics teams to resolve issues, document
interactions in the CRM, and ensure timely, accurate
resolutions while maintaining high customer satisfaction.

ESL Teacher

YBM Phone n' Talk · February/2014 – Present

Conduct one-on-one English lessons for Korean
students, improving their communication skills through
structured and engaging sessions. Maintain detailed
lesson records and progress reports

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