Customer Support & Operations Specialist | 10+ Years BPO Experience

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$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Conversational

Professional Summary

👋 Customer Support & Operations Professional | 10+ Years BPO Experience
I’m a Customer Support & Operations professional with 10+ years of BPO experience across customer service, technical support, content moderation, and team leadership.

📞 Throughout my career, I’ve handled customer concerns through phone and email, managed support tickets, resolved service-related issues, monitored queues, and maintained quality and service-level standards.

👥 I also bring leadership experience from managing teams, coaching employees, monitoring performance, preparing reports, and supporting day-to-day operations.

💻 I’m comfortable working with tools such as Zendesk, Google Workspace, Microsoft Office, Gmail, Slack, Asana, and other customer support and operations platforms.

Skills & Experience

Skills

Data Encoding, data entry 10+ Years

Technical & Customer Support 10+ Years

Customer Service Representative 10+ Years

Office and Administration > Quality Assurance 10+ Years

Team Leadership 10+ Years

Content Moderation 5-10 Years

ChatGPT 1-2 Years

Asana 2-5 Years

Cost Estimate > Microsoft Excel 5-10 Years

Airtable 2-5 Years

Customer service > Sales Representative > Customer Support 10+ Years

Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets 5-10 Years

Design > GoHighLevel 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 10+ Years

SLA Management 10+ Years

Experience highlights

Team Leader – Content Moderation & Ops Support

Enshored Inc. · July/2020 – Present

Led 18–30 agents in content moderation and email support, maintaining 95%+ QA scores and SLA compliance. Improved policy adherence from 85% to 100% and team efficiency by 15–20%.

Team Leader – Technical & Customer Support

Enshored Inc. · March/2015 – Present

Managed 1,000+ weekly Zendesk tickets with 90–95% SLA compliance. Reduced response time from 6 hours to under 2 hours and improved first-contact resolution to 80–90%.

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