Skills
Client Services Management, BPO Operations, Technical Support, Customer Support
10+ Years
- Customer Service
10+ Years
HIPAA Compliance
2-5 Years
Google Workspace
5-10 Years
*Administrative Support -
2-5 Years
Accounting > Claims Processing
2-5 Years
Team Leadership
2-5 Years
Account Executive > Microsoft 365
5-10 Years
Interpersonal Skills
10+ Years
AI Tools
1-2 Years
Process Mapping
5-10 Years
Accounting > Business Analysis
6 Months to 1 Year
DATA ANALYTICS
2-5 Years
Database Management
2-5 Years
Experience highlights
Operations Admin Assistant / Jr. Business Analyst
Unity Communications
·
July/2025
–
Present
Managed office support, onboarding, scheduling. Analyzed operational data for dashboards. Supported process mapping and ISO 27001 compliance.
Operations Team Lead / Operations Admin Support
Unity Communications
·
February/2022
–
Present
Oversaw team operations, set goals, conducted coaching. Prepared quotes, coordinated order fulfillment. Enhanced workflows for efficiency and cost reduction.
Healthcare Services Representative
Alorica
·
November/2020
–
Present
Resolved healthcare provider inquiries on claims, eligibility, benefits. Maintained provider data with HIPAA compliance.
Customer Service Representative
IQOR
·
November/2019
–
Present
Handled high-volume inbound calls, chats, emails on billing and account management. Resolved complaints and improved customer loyalty.
Healthcare Services Representative
Callmax Solutions
·
November/2017
–
Present
Resolved healthcare provider inquiries on claims, eligibility, benefits. Maintained provider demographic and contract data with HIPAA compliance.
