Customer Service | Virtual Assistant | Back Office Support

Verified

$6/hr

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Outline

Looking for Full-Time work (10 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven and highly adaptable professional with almost 5 years of experience in customer care, team leadership, and operational management. Proven track record of leading teams to meet KPIs, optimizing e-commerce support workflows, and managing client relationships.

Skills & Experience

Skills

Team Leadership 2-5 Years

Microsoft Office Suite 2-5 Years

Process Optimization 2-5 Years

Client Relations 2-5 Years

KPI tracking 2-5 Years

CRM > Salesforce 2-5 Years

Escalation Management 2-5 Years

Customer service > Sales Representative > Customer Support 2-5 Years

Performance Reviews 2-5 Years

Experience highlights

Team Lead (Retail)

XtendOps · February/2025 – Present

Oversee daily team operations, ensuring productivity and quality standards are met. Provide guidance and assistance to team members, conduct performance reviews and provide feedback to the team. Prepare daily, weekly and monthly reports on team performance and KPIs. Coordinates with direct client for reporting purposes and to address specific client-related issues.

Senior Frontline Support - SME (Retail/E-commerce)

XtendOps · September/2023 – Present

Handle incoming calls, chat and email for order inquiries. Uses multiple CRM tool and especially Salesforce for daily operations. Assist with orders, refunds, shipping inquiry and product introduction.

SME:
Provided expert guidance in product processes across all site and collaborated with cross-functional teams to improve operations.

Booking Staff/Appointment Setter

BPO Seats · October/2021 – Present

Set appointments with clients such as property managers, tenants and home owners for their property's safety inspection (Australian based). Handles inbound/outbound calls and email in assisting clients with scheduling and changing reservations.

Basic troubleshooting for products and responsible for urgent care bookings.

Collection Specialist

Blueprint Business Solutions Inc. · November/2020 – Present

Manage overdue bills, collections of payments, monitor accounts, record updating and oversee collection efforts.

Generate reports on collections and accounts receivable, address client inquries via outbound and inbound calls and handles insurance products.

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