Skills
Customer Support > Technical Support
5-10 Years
Data Entry
1-2 Years
Legal Assistant
1-2 Years
Market Research Interviewer / Survey Programmer
Less than 6 Months
Experience highlights
Legal Assistant
Stag Liuzza, LLC
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July/2024
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Present
I recently wrapped up a great project with Stag Liuzza LLC, where I worked as a Virtual Assistant with a legal focus. My role involved drafting legal documents like Turnout Gear forms, PFS, and PPFs, handling accurate data entry, and communicating with clients to gather case-related information. It really sharpened my eye for detail and helped me become more efficient and independent in a remote setup.
Technical Support Specialist
Full Potential Solutions
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June/2022
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Present
My first role in FPS was as a technical support representative for voice, and that was for the Frontier account. After a year, since our team was consistently on top, we were transferred from voice to chat support, but I handled the same account, and that’s Frontier. I catered to the customer's technical problems just like with voice, but it’s into chatting.
Technical Support Representative
VXI Global Solutions
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May/2019
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Present
I handled the DirecTV account. We just catered to the TV or cable box technical issues.
Technical Support Representative
Teleperformance Global Services
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February/2017
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Present
I handled the Comcast account. We had a triple-play package: TV, internet, and phone. I also handled billing and sales for this account. For billing, we catered to inquiries or just a simple explanation about the customer's bills. For sales, it was like an upsell for additional equipment or subscriptions.
Market Research Interviewer
Dynata
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October/2016
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Present
This company was my stepping stone in the BPO industry as my first job. I was an outbound caller; we gathered data or opinions for trending issues and events. This is where I was able to master my communication skills in American and British English.
