Customer Service Representative

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Qualified Customer Service Representative with over 10 years in a fast-paced customer service and call center environments. As a customer service repr

Skills & Experience

Skills

Customer service, teamwork, multitasking, maintain professionalism, time management, I keep integrity in what I do. 10+ Years

Experience highlights

Account Associate (Voice and Chat)

VXI · October/2023 – Present

● Assist customers with billing inquiries.
● Answer inquiries regarding subscriptions.
● Retain customers that would like to cancel a subscription and overcome objection.
● Assist with payments.
● Assist with order status

Customer Service Representative (Voice and Email)

Task2Virtual · June/2022 – Present

● Contact center to rent a scooter and other medical equipment.
● Assist web inquiries and provide quotations.
● Provide a solution to customers' complaints.
● Perform basic troubleshooting for scooter issues.
● Process payments
● Calling back customers for follow up of equipment delivery.

Technical Support Representative (Voice and chat)

Sykes Asia · August/2019 – Present

● Help customers expand their wifi signal using the Google router.
● Troubleshoot Google router issues such as weak connection, slow
speed,
and dropping the internet connection.
● Process replacement on Google router if necessary.
● Call back and follow up with customers.

ESL - Home Based Online Tutor

Native Camp · October/2018 – Present

● Provides academic support to students using distance-learning formats such as video calls, instant messaging, and screen sharing.

Technical Support Representative (Voice and Email)

Teleperformance · February/2016 – Present

● Introduce clear understanding of technical expectation to
customers.
● Performed root cause analysis and executed action plans to improve performance.
● Assist inquiries.
● Troubleshoot email basic email problem.

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