Skills
Customer Support
5-10 Years
Customer Support > Technical Support, Data Entry
2-5 Years
Strong Organizational Skills, Salesforce, Zendesk
5-10 Years
logistics coordinator (outbound)
2-5 Years
Customer Support > Active Listening > Dispatcher > Transportation > Data Entry
2-5 Years
Experience highlights
Medical Dispatcher
SPS Health
·
September/2024
–
/
Technical Team Lead
ECE Contact Centers
·
March/2019
–
Present
As a Technical Team Lead for a U.S.-based financial app, I was responsible for overseeing the development and integration of bank connection and overdraft account features—guiding architectural decisions, reviewing code for quality and compliance, mentoring developers, and ensuring timely delivery while coordinating closely with product and compliance teams to meet regulatory and user experience standards.
Customer Service Specialist I
Synchrogistics LLC
·
April/2019
–
Present
As a Customer Service Specialist in a logistics setting for four years, I served as a key liaison between clients, carriers, and internal departments to ensure timely and accurate delivery of goods. I handled order processing, tracked shipments, resolved delivery issues, and provided proactive communication to customers. My role required strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment, consistently ensuring high levels
