Customer Support

Technical Sales Expert – Asurion (Verizon Account)

Delivered expert technical support to Verizon mobile customers by troubleshooting and resolving phone and internet connectivity issues, ensuring a seamless user experience.

Effectively promoted and sold Verizon Home Device Protect insurance plans, helping customers protect their valuable devices.

Played an integral role in driving sales of Verizon 5G services, supporting the adoption of next-generation technology.

Senior Agent – iQor (Metro by T-Mobile Account)

Led customer service troubleshooting for Metro by T-Mobile, resolving complex technical and service issues to ensure exceptional customer satisfaction.

Provided mentorship and support to junior agents, enhancing their troubleshooting abilities and overall customer service performance.

Consistently met and exceeded individual and team performance targets, contributing to operational efficiency and team success.

Developed a deep understanding of

Customer Service Representative – Concentrix (Sprint CS Sales Account)

Delivered exceptional customer service by promptly addressing inquiries and resolving issues for Sprint customers, ensuring a positive experience at every touchpoint.
Drove sales by effectively communicating product features and promotions, contributing to increased revenue and customer retention.
Consistently met and exceeded key performance indicators (KPIs), supporting team goals and maintaining high customer satisfaction