Skills
Advertising > Performance Tracking
10+ Years
Coaching
10+ Years
Management
10+ Years
Conflict Resolution
10+ Years
Account Management
5-10 Years
CRM > Salesforce
5-10 Years
Claims
5-10 Years
~Data Entry
5-10 Years
- Customer Service
10+ Years
development
5-10 Years
Task prioritization and delegation
10+ Years
Cross-Functional Collaboration
10+ Years
Cold Calling, Upselling, Multichannel Support (email,phone,chat)
10+ Years
Remote Collaboration Tools
5-10 Years
Customer Support > Fraud Prevention
5-10 Years
Experience highlights
Team Leader
PayPal Philippines, Inc.
·
January/2019
–
/
Drive team performance and individual growth in financial technology. Ensure compliance with corporate policies and operational integrity. Foster accountability and high-performance culture.
Team Leader
Asurion
·
January/2015
–
Present
Oversaw team reviewing claims and policy documentation. Drove business growth securing new accounts in retail sector. Led initiatives enhancing security protocols and minimizing fraud.
Team Leader
Teletech Holdings - T-Mobile
·
January/2010
–
Present
Led high-performing team servicing postpaid and prepaid customers. Met and exceeded performance goals through strategic coaching and behavior-based mentoring. Guided professional development aligning strengths with objectives.
