E-commerce VA

Verified

$4/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Shopify Support Specialist with 12 years of professional experience including admin, e-commerce, and customer support.

Skills & Experience

Skills

Intercom 2-5 Years

Zendesk and Slack 2-5 Years

Hubspot | CRM Management 2-5 Years

Shopify (Product listing, Order and Process management) 2-5 Years

SEO Less than 6 Months

Copywriting Less than 6 Months

Trello & Notion 2-5 Years

Canva (basic design & presentations) 2-5 Years

Google Workspace ( Docs, Sheets, Drive, Gmail, Calendar ) 5-10 Years

Knowledge Base Management 1-2 Years

Email Campaign Setup & Execution 2-5 Years

ChatGPT, Claude 2-5 Years

Microsoft 365 2-5 Years

Experience highlights

Customer Support Specialist

JACCS Dynamic Business Outsourcing Solutions · December/2021 – Present

Resolved approximately 40 customer emails and 20 live chats daily using Shopify Admin, Zendesk, and Intercom while meeting service level agreements.
Created reusable macros, canned responses, and internal knowledge base documentation that improved response consistency and reduced handling time
Collaborated with internal teams to escalate and troubleshoot system or billing issues.

Email Support Representative

Teletech Holdings Inc. · October/2020 – Present

Resolved an average of 64 customer emails daily while consistently meeting response-time expectations.
Investigated billing, technical, and account concerns using internal systems and documented every interaction accurately.
Delivered clear written resolutions that contributed to monthly customer satisfaction goals.

Subject Matter Expert

Accenture Inc. · July/2017 – Present

Coached and supported a team of 15 content moderators through quality reviews, side-by-side coaching, and policy guidance.
Improved agent QA performance from approximately 60% to 80%, helping team members achieve passing quality standards.
Partnered with QA and Team Leads to roll out feedback loops and training refreshers.

Content Moderator

Accenture Inc. · March/2015 – Present

Ensured compliance and content integrity across platforms through moderation.
Reviewed and moderated more than 500 pieces of user-generated content daily while maintaining quality and productivity standards.
Applied platform policies consistently and escalated high-risk content for further investigation.

Medical Data Encoder

Accenture Inc. · July/2014 – Present

Accurately processed high volumes of sensitive medical data for insurance accounts.
Maintained data integrity and confidentiality across all encoded transactions.
Processed confidential healthcare and insurance records with a high level of accuracy while meeting daily production targets.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In