Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (9 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a dedicated and people-focused professional with a background in customer service, performance coaching, and virtual assistance. Over the years, I

Skills & Experience

Skills

Customer Support 5-10 Years

Slack 1-2 Years

Zendesk Software 1-2 Years

Freshdesk 1-2 Years

Bug Reporting 1-2 Years

Customer Support > Content Moderation/Management 1-2 Years

Calendar Management 6 Months to 1 Year

Experience highlights

Virtual Assistant

Real Spill · October/2024 – /

Handled support via Zendesk, Freshdesk, and email.
Managed data and reported bugs for quick resolution.
Tested new builds and provided feedback to improve
functionality and user experience
Performed basic content moderation to maintain
community guidelines.

CONTACT CENTER ASSOCIATE

RealPage Philippines · May/2022 – Present

Created work orders and assisted with escalated calls.
Handled customer care calls and logged complaints by
filing tickets in Salesforce
Supported other associates and facilitated call listening
sessions.

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