Customer Service Representative

Verified

$4/hr

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Outline

Looking for Part-Time work (4 hours/day) at $4/hour

Associate Degree

English proficiency Conversational

Professional Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Skills & Experience

Skills

Inbound and Outbound Customer Service Phone Communication and Email 5-10 Years

Experience highlights

Customer Service Representative

PayPal Phil's Inc. · August/2022 – /

1. Ensuring customer satisfaction by addressing inquiries and complaints with professionalism and accuracy.
2. Handling inbound calls, emails and chat.
3. Providing accurate information about products and services.

Customer Service Representative

Optum Global Solutions - Healthcare Insurance · August/2018 – Present

1. Answering inbound calls in a friendly and courteous manner.
2. Discussing billing issues with a customer, researching the issues, and providing appropriate solutions.
3. Answering customer questions regarding services, products, claims and equipment.
4. Answered customer telephone calls promptly to avoid on-hold wait times.

Collections Representative

iQor Phil's · October/2016 – Present

1. Processing payments on the account.
2. Used probing technique to determine reason for delinquency.
3. Handled outbound and inbound calls daily with goals of collecting owed debt.
4. Resolved challenging situations with friendly but firm strategies.
5. Research accounts and completed due diligence to resolve collection problems

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