Property Manager | Customer Service Representative | Retail Support Agent | Insurance Associate

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I've been in the Business Process Outsourcing (BPO) industry for almost 7 years, with a background in retail customer support, healthcare insurance and Real Estate. I currently serve as a Case Manager at Airbnb, where I primarily assist Hosts with matters related to their hosting accounts, listing details, payout concerns and more. On the guest side, I provide support by addressing account issues, resolving problems for reservations, and confirming eligibility under Airbnb’s Aircover policy. I am capable in handling cases with multi-channel operations including live chat, inbound phone support, and email communications—with exceptional focus and efficiency.

As a responsible and hardworking professional, I work efficiently with less supervision, openly acknowledge mistakes, and maintain respectful communication with supervisors. My goal is to transition into a virtual assistant career, allowing me to further develop my skills and become an expert in the field.

Skills & Experience

Skills

Customer service 2-5 Years

Property Management 2-5 Years

Communications 5-10 Years

Customer 2-5 Years

Client Services Management, BPO Operations, Technical Support, Customer Support 5-10 Years

Back Office Healthcare Insurance Coordinator 2-5 Years

Customer Support > Phone Support 5-10 Years

Case Management 5-10 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Customer Support > Chat Support > Email > Outbound sales > Inbound sales > Lead generation > Cold Calling > Retentions > Collections > Real Estate 2-5 Years

Customer Support > Chat Support > Email Support> Data Entry> Short Term Rental> Property Management 2-5 Years

• Live Chat Support 5-10 Years

Experience highlights

Case Manager

Airbnb · January/2026 – /

Assist Hosts with account and listing matters, payout concerns. Support Guests with account issues, reservation problems, and Aircover policy eligibility verification. Handle multi-channel communications.

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