Customer Service Representative

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

Associate Degree

English proficiency Native

Professional Summary

I have several years of experience in the customer service industry, supporting Australian airline customers through calls and handling various customer concerns, inquiries, and service-related issues. I also have experience in Quality Assurance, where I monitored customer interactions, ensured compliance with company standards, provided feedback, and helped improve overall service quality. My background has strengthened my communication, problem-solving, multitasking, and attention to detail. I am comfortable working in a fast-paced environment, handling challenging situations professionally, and ensuring customers receive accurate and positive support.

Skills & Experience

Skills

Customer service 2-5 Years

Office and Administration > Quality Assurance 2-5 Years

Office and Administration > Travel Planning > Sabre 1-2 Years

Process improvement 1-2 Years

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 2-5 Years

Account Executive > Microsoft 365 2-5 Years

Data Analysis 2-5 Years

ChatGPT Less than 6 Months

CRM > Salesforce 2-5 Years

Report writing 2-5 Years

Google Workspace 2-5 Years

Team Supervision Less than 6 Months

Experience highlights

Quality Supervisor

Virgin Australia - Foundever · May/2026 – Present

Supervised quality operations, monitored performance metrics, provided coaching and feedback. Prepared quality reports and coordinated across departments to resolve operational concerns.

Quality Analyst

Virgin Australia - Foundever · August/2023 – Present

Evaluated customer interactions for compliance, analyzed performance data, identified process improvements. Prepared detailed reports and provided performance feedback to service teams.

Customer Service Agent

Virgin Australia - Foundever · January/2023 – Present

Assisted international customers via phone, email and support channels. Researched concerns, maintained records, collaborated with teams to resolve issues and met service targets.

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