Skills
Office and Administration > Microsoft Excel
1-2 Years
Technical troubleshooting
2-5 Years
Document Management, Communication Tools, Spreadsheets Software, Task Management, Email Management
Less than 6 Months
Data gathering and analyzing
1-2 Years
Quality Assurance (Intake Calls)
1-2 Years
Marketing > Content Creation
6 Months to 1 Year
SEO > Local SEO
Less than 6 Months
Experience highlights
SEO Associate (Remote)
Marketing Miracles, INC (Rocket Clicks)
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March/2024
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Present
• Managed SEO operations for client websites simultaneously, creating weekly Google Business Profile content, building citations, and monitoring webpage rankings with weekly updates to confirm improvements.
• Conducted comprehensive website audits to confirm accessibility, verify keyword alignment with business objectives, and ensure proper on-page optimization elements across all client sites.
• Created and published 30+ SEO-focused blog articles and web content monthly, maintaining strict qual
General Virtual Assistant (Remote)
Sterling Lawyers, LLC
·
June/2021
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Present
As a virtual assistant, I was responsible for auditing the calls of intake team members to ensure they adhered to the FBA process and provided excellent quality of service. By monitoring these interactions, I rated each team members and provided crucial feedback on their approach in driving potential clients to schedule consultations with attorneys at Sterling Lawyers, LLC. During this period, I was also designated as a subject matter expert, guiding new members of the intake audit team on the c
Network Operations Analyst
Accenture
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September/2020
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Present
Maintain the network operations of GDN client by ensuring timely resolution of incidents reported. Provide implementation of network service requests in according to the client needs by setting up, modification and configuration of various network products such as Cisco and Juniper devices.
Technical Support Engineer
Sophos
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November/2019
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Present
Provide technical support to Sophos clients through calls or email using incident ticket in troubleshooting, resolving issues and assist in setting up of Sophos firewall network devices that features protection on network, email, web, IPS and advanced threat security.
Network Installation Engineer
Concentrix
·
November/2018
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Present
Provide technical assistance to 3rd Party technician and customers to complete installation and configuration of network devices (router, switch, modems and APs). Also coordinate with system engineers, project manager, ILEC and ISPs to resolve circuit, network and order related issues.
