Virtual Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a reliable and detail-oriented professional with almost 4 years of BPO experience in customer support, e-commerce, technical support, order management, and email handling. I’m now looking to build my career as a Virtual Assistant and bring my experience into a remote work environment. I’m comfortable learning new tools, following instructions, handling tasks independently, and supporting clients with day-to-day operations. I’m hardworking, computer-savvy, and committed to providing quality work and dependable support.

Skills & Experience

Skills

Ecommerce - Shopify 6 Months to 1 Year

CustCustomer Service 2-5 Years

Tech and Chat support 2-5 Years

Software > Data Engineering > SQL Less than 6 Months

Chat support 2-5 Years

HTML & CSS 1-2 Years

Merchant support advisor 1-2 Years

Office and Administration > Data Entry > Encoding > Troubleshooting 2-5 Years

- Customer Service 2-5 Years

CRM > Salesforce 2-5 Years

issue resolution 2-5 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

Audit Documentation 2-5 Years

Experience highlights

Support Advisor – Shopify & Whatnot

IntouchCX · February/2025 – Present

Resolved merchant and marketplace inquiries via chat/email for Shopify and Whatnot. Conducted proactive follow-ups and participated in training on platform updates.

Technical Support Engineer – Enterprise Accounts

IntouchCX · July/2024 – Present

Resolved merchant technical issues via chat/email using support tools. Generated reports tracking trends and escalated complex cases to Tier 2 support.

Customer Service Representative – Telco Account

Concentrix · September/2022 – Present

Delivered customer support for technical troubleshooting, billing, retention, and sales. Consistently met performance targets and maintained high satisfaction ratings.

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