Experience highlights
Customer Service Representative
Foundever
·
March/2022
–
Present
As a Customer Service Representative, I was responsible for handling flight bookings, rebookings, cancellations, and itinerary changes while ensuring accuracy and customer satisfaction. I assisted clients with travel-related concerns such as seat selection, baggage inquiries, and special service requests, and I provided prompt support through phone.
Technical Support Representative
Teleperformance
·
November/2022
–
Present
As a Technical Support Representative, I assisted customers with troubleshooting internet connectivity issues, specifically with routers and modems. My responsibilities included guiding users through step-by-step solutions, diagnosing technical problems, and providing clear instructions to restore service efficiently. I handled inquiries through phone and chat, ensuring each interaction was resolved with patience and professionalism.
