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Gladys Leah V.

Executive Assistant with Appointment Setting Skills

Verified
$8/hr

Outline

Looking for Full-Time work (10 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

For over a decade, I have provided executive administrative, operational, and sales support across diverse industries like real estate and clinical care.

Calendar & Inbox Management: Coordinated complex executive schedules, arranged cross-departmental meetings, and filtered communications using Google Workspace, Microsoft Office, RingCentral, and Dialpad.

Workflow & Process SOPs: Organized project tasks and timelines using Asana and Trello while building Standard Operating Procedures (SOPs) and onboarding schedules to streamline daily operations.

Specialized Operations: Handled complex municipal tasks, including processing online building permit applications for Palm Beach County, Florida, as well as managing WebPT charge reviews for therapy practices.

CRM & Client Pipelines: Maintained client databases and scheduled qualified appointments using GoHighLevel, Follow Up Boss, and Salesforce, while designing marketing assets with Canva.

Skills & Experience

Skills

Marketing > CRM > Podio 1-2 Years
Marketing > Social Media Management > Social Media Marketing 2-5 Years
SEO 2-5 Years
1-2 Years
Team Leadership 2-5 Years
Asana 1-2 Years
~Data Entry 2-5 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years
Account Management; Customer Support > Sales Support > Lead Generation 2-5 Years
Chat Support > Data Encoder > Social Media Manager > Content Creation 2-5 Years
Customer service > Sales Representative > Customer Support 2-5 Years
Microsoft Teams 2-5 Years
Copywriting > Data Entry > Email Marketing 2-5 Years
Google Workspace 2-5 Years
Contract Negotiation 1-2 Years

Experience highlights

Real Estate Acquisitions Manager
Easy Sell Land · July/2021 – Present
Negotiated purchase terms on vacant land acquisitions, securing 20-35% discounts below market value. Managed end-to-end pipeline in Podio and conducted property due diligence.
Real Estate Acquisitions and Disposition Manager
Freedom Hawk · January/2021 – Present
Negotiated acquisition contracts securing 15-20% below ARV. Built property listings and managed buyer inquiries. Used PropStream and MLS for market analysis and pricing strategies.
Account Expert / Subject Matter Expert
Teleperformance Inc. · January/2017 – Present
Served as escalation point for Kohl's and T-Mobile accounts. Coached new agents via Slack and Teams. Managed multi-channel inquiries using Intercom and Google Workspace.
Social Media Marketing Management
Kuan Yew Tan - Solar Company · January/2017 – Present
Managed Facebook, Instagram, YouTube, and LinkedIn for solar company, increasing engagement by 30%. Produced original content and applied SEO techniques. Generated and tracked leads for sales team.
Real Estate Appointment Setter and Team Lead
Allied Customer Support · January/2016 – Present
Booked 15-20 qualified appointments weekly via RingCentral with 25-30% conversion rate. Led team coaching via Zoom, monitored activity in Asana, streamlined communication via Slack and Teams.
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