Skills
Customer / CX Support > Email & Chat Management
5-10 Years
Experience highlights
Customer Service
Hllo Friend
·
March/2022
–
Present
Worked in customer service managing orders, handling email and chat support, and using Shopify and ShipStation to streamline operations. The company specialised in face masks and travel kits, but due to limited demand, operations eventually closed.
Tier 2 + Customer Service
Sophi Phil (BPO)
·
August/2018
–
Present
Managing a team of over 35 employees and overseeing the quality of their input to clients.
Customer Support
Concentrix Phil (BPO)
·
January/2016
–
Present
Provided customer service support for a US client, managing orders and inquiries while using QuickBooks software to ensure accurate processing and smooth operations.
