Skills
Customer Support
2-5 Years
Marketing > Email Marketing
1-2 Years
Marketing > Social Media Management
1-2 Years
Project Management
5-10 Years
Automation
1-2 Years
Website & Funnel Management
2-5 Years
Experience highlights
VIRTUAL ASSISTANT
RK EXERCISES FOR INJURIES CORP.
·
September/2016
–
Present
Managed and organized marketing funnels.
Reviewed funnel setup before launch, tested for smooth customer experience. Reviewed client accounts for duplicate subscriptions or unnecessary charges. Handled customer concerns via email and chat. Prepared documentation for disputes and chargebacks
PROJECT MANAGER
CARVE BUSINESS MANAGEMENT SERVICES
·
October/2014
–
Present
Managed projects in funnel design and email marketing. Performed administrative work, content management, and list-building tasks.
CUSTOMER SUPPORT REPRESENTATIVE
OFFSOURCING PHILIPPINES INC.
·
September/2013
–
Present
Handled billing and retention calls for U.S. fashion company.
TECHNICAL SUPPORT REPRESENTATIVE
SUTHERLAND GLOBAL SERVICES
·
November/2012
–
Present
Handled calls about technical issues for Norton anti-virus software.
OPERATIONS MANAGER
DAVAO CENTRAL WAREHOUSE CLUB, INC.
·
January/2010
–
Present
Oversaw operations, purchasing, and workforce management.