Customer Experience Specialist

Verified

$10/hr

Message Bookmark

Outline

Looking for Full-Time work (10 hours/day) at $10/hour

High School Diploma

English proficiency Conversational

Professional Summary

Customer Service, Technical Support, Remote Team Collaboration, E-commerce & Retail Operations, Administration, & Bookkeeping

Skills & Experience

Skills

Asana 5-10 Years

Customer Support Email Support 10+ Years

Zendesk 10+ Years

Quickbook Desktop 5-10 Years

Bookkeeper/ General Accountant 5-10 Years

Experience highlights

Customer Service Team Lead

Royal Purity, Inc. · September/2019 – Present

Managed and led a remote customer service team, ensuring SLA
compliance and high-quality support. Trained and coached staff,
handled escalations, and improved workflows through an updated
knowledge base and process documentation. Oversaw daily operations,
including ticket management, order fulfillment, refunds, and account
updates. Collaborated with management, technical, and fulfillment
teams to enhance customer experience and service efficiency.

Customer Service & Sales Support

Auto Gate Car Dealership (AU) · December/2019 – Present

Generated leads and supported the sales team by messaging
prospects, scheduling appointments, posting car listings, and
maintaining records. Followed up with customers to drive engagement
and sales.

Customer Service Specialist

Pet Deals for Me, Sassy Essentials, Top Deals, and Tiny Dime Store · December/2018 – Present

Delivered customer service and order support across multiple ecommerce brands, responding to inquiries via email, chat, and social
media. Processed orders, issued returns, authorized refunds, and
updated modifications with precision. Coordinated with suppliers and
fulfillment teams to secure timely delivery. Maintained billing and
inventory records, generated invoices, and resolved order or delivery
issues. Guided customers with product information, troubleshot
problems, and provided updates to

Bookkeeper

Can not disclose company (NDA) · June/2017 – Present

Handled bookkeeping tasks using QuickBooks and Excel, including
invoices, journal entries, financial reports, and bank reconciliations.
Maintained accurate records, monitored accounts payable/receivable,
and assisted with expense tracking, filing, and administrative support.

Customer Service Specialist

Mkmediaco · July/2017 – Present

Delivered multi-brand customer support via social media, email, and
chat. Handled orders, returns, and exchanges, maintained inventory
records, and coordinated with fulfillment teams to resolve issues and
improve service

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