Social Media Associate

Recording sales transactions, customer interactions, and other relevant data.

Creating and managing sales-related documents, such as invoices, quotes, and contracts.

Handling various administrative tasks as needed to support the overall functioning of the sales department.

Recording customer interactions, issues, and resolutions in the company's customer relationship management (CRM) system.

Following up with customers to ensure their issues are resolved and checking for overall satisfaction.

Collecting and analyzing customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience.

Responding to customer inquiries via phone, email, chat, or other communication channels.

Assisting customers in resolving issues, troubleshooting problems, and finding solutions to their concerns.

Handling customer orders, processing transactions, and ensuring accurate billing and shipping information.