AI Operations & Automation Specialist | CRM & Business Process Automation

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Associate Degree

English proficiency Fluent

Professional Summary

I help small businesses streamline their operations and eliminate repetitive work through AI, automation, and optimized systems. As an AI Operations & Automation Specialist, I connect business processes, CRM, customer inquiries, and workflow automation. My expertise includes improving lead capture, CRM updates, client onboarding, follow-ups, task management, and internal workflows using tools like HubSpot, n8n, contactinfoh

, Zapier, Airtable, Notion, and AI.

What sets me apart is my focus on understanding how your business operates. I identify bottlenecks and repetitive tasks, then design practical systems tailored to your processes. With hands-on experience in customer service and administration, I have a deep understanding of the people and workflows involved. If your business is struggling with spreadsheets, manual follow-ups, or scattered information, I can help transform that chaos into a clearer, more efficient system.

Skills & Experience

Skills

Notion 1-2 Years

Customer Relationship Management 5-10 Years

Client Relations 5-10 Years

HubSpot CRM 6 Months to 1 Year

Business Process Automation 6 Months to 1 Year

Make.com 6 Months to 1 Year

Workflow Automation 6 Months to 1 Year

n8n 6 Months to 1 Year

1-2 Years

Javascript 1-2 Years

Technical Documentation 1-2 Years

AI integration 1-2 Years

Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets 1-2 Years

Experience highlights

Freelance AI Automation & Operations Specialist

Soulful Uplift (Self-Employed) · January/2025 – /

Design and build end-to-end CRM and automation systems using HubSpot, , and n8n. Delivered HubSpot CRM implementation with 5 live workflows and executive dashboard. Built AI patient intake agent in n8n with 24/7 live operation.

Ticketing Agency Attendant

Family-Owned Travel & Ticketing Business · January/2019 – Present

Managed customer inquiries, booking coordination, and payment tracking for travel services. Maintained transaction records and customer databases. Implemented structured documentation reducing scheduling conflicts.

Domestic Helper / Childcare Provider

Private Employer · November/2014 – Present

Managed household operations including scheduling and childcare supervision across 4 years. Provided structured learning routines supporting children's development. Operated independently in cross-cultural environment maintaining 100% reliability.

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