Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Customer Service Representative with hands on experience handling customer inquiries, resolving concerns, and maintaining high quality interactions. Skilled in managing emails, chat support and follow ups while staying organized under pressure. Familiar with tools like CRM systems, Canva and CapCut for efficient communication and support tasks. I am detail oriented, reliable, and eager to contribute to a growing team in the e commerce industry.

Skills & Experience

Skills

Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing 1-2 Years

Customer Support , sales, appointment setting 2-5 Years

CRM management 1-2 Years

Customer Support (Chat, Email, and Calls) 2-5 Years

AI Specialist Less than 6 Months

Experience highlights

Customer Service Representative

Qualfon · January/2011 – Present

Number Portability agent (Offline 5years)
Inbound agent 1 year
•processed seamless transfers of telephone and landline numbers between networks, ensuring exceptional customer satisfaction and achieving daily, weekly and monthly targets.
•engaged proactively with customers to address inquiries and concerns regarding products and services, demonstrating strong products knowledge and problem-solving skills.
•took full ownership of calls and queries delivering effective solutions.

HR Assistant

CANGS INCORPORATED SHOPPING COMPLEX · June/2010 – Present

•Streamline payroll processing by accurately collecting time and attendance data.
•Provided exceptional administrative support,improving team communication and workflow
•Maintained up to date employee records,ensuring accuracy and compliance
•Enhanced reporting efficiency by submitting timely employee data reports.

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