Team Manager Customer Experience

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Associate Degree

English proficiency Fluent

Professional Summary

Dynamic and results-driven Team Manager in Customer Experience with proven expertise in leading high-performing teams, optimizing service delivery, an

Skills & Experience

Skills

Process improvement 5-10 Years

Leadershift & Team Management 5-10 Years

Customer Support Excellence 5-10 Years

Performance Analysis & Reporting 5-10 Years

Conflict Resoltuion 5-10 Years

Experience highlights

Team Manager Customer Experience

Alorica Teleservices, Inc. · November/2020 – /

• Lead and manage a team of customer experience agents, ensuring adherence to service standards and KPIs.
• Implement strategies to enhance customer satisfaction and loyalty through efficient issue resolution and proactive engagement.
• Monitor team performance, provide coaching and development plans to improve productivity and quality.
• Collaborate with cross-functional teams to streamline processes and improve overall customer journey.
• Analyze performance metrics and prepare reports for sen

Customer Experience Agent

Alorica Teleservices, Inc. · September/2019 – Present

• Delivered exceptional customer support through phone calls, ensuring timely and accurate resolution of inquiries and issues.
• Maintained high standards of professionalism and empathy to enhance customer satisfaction and loyalty.
• Utilized CRM tools to track interactions, update records, and provide personalized solutions.
• Collaborated with internal teams to escalate and resolve complex cases, ensuring compliance with company policies and service-level agreements.
• Consistently met or exce

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