Skills
Accounting > Financial Accounting > Analysis
2-5 Years
Communication
2-5 Years
Management
2-5 Years
Monitoring
2-5 Years
Sales Operations
1-2 Years
Reporting
1-2 Years
Power Query
2-5 Years
CUSTOMER SERVICE REPRESENTATIVE-CUSTOMER DATA GOVERNANCE
1-2 Years
Performance Reporting
2-5 Years
Database Management
1-2 Years
Data Modeling
1-2 Years
Dashboard Development
2-5 Years
Data Automation
2-5 Years
KPI Management
2-5 Years
Experience highlights
BI - Reporting Analyst (WFM - BI)
SupportZebra
·
January/2024
–
/
Engineer comprehensive performance scorecards for SL, Occupancy, Shrinkage, AHT. Designed automated reporting dashboards using Power Query. Evaluated historical datasets for trend analysis and forecasting precision.
Real-time Analyst (WFM)
SupportZebra
·
January/2022
–
Present
Monitored live contact queues and real-time operational metrics. Executed tactical staffing adjustments and schedule modifications. Published critical daily and hourly variance reports.
Sales Operations Clerk
ARC Refreshments Corporation
·
January/2021
–
Present
Managed Engagia database infrastructure and maintained customer account codes. Collaborated with sales managers on volume target allocation. Processed new account data codes for business onboarding.
