VA/Fraud Risk Analyst/Quality Analyst/CS Specialist

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Associate Degree

English proficiency Conversational

Professional Summary

Experienced professional with 9+ years in fraud analysis, quality assurance, and data entry, delivering 99% accuracy for global firms.

Skills & Experience

Skills

Customer Support > Ecommerce > Ebay 2-5 Years

Banking and Finance 2-5 Years

Medical transcription 6 Months to 1 Year

Risk and Fraud Analyst 2-5 Years

Paypal dispute specialist 1-2 Years

Experience highlights

Data Entry Clerk

TaskUs · March/2024 – Present

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Transcribed optical prescriptions with 99% accuracy.
Ensured secure and well-organized client data handling.
Helped customers with their insurance

Customer Service Representative

Synchrony Global Services Phil Inc · November/2023 – Present

Handled customer credit card inquiries with professionalism.
Delivered consistent quality service exceeding KPIs.

Customer Service Representative

JPMorgan Chase & Co. · September/2022 – Present

Investigated and resolved complex bank disputes.
Improved case handling efficiency and compliance adherence.

CSR to Quality Analyst

Eperformax Contact Centers and BPO · April/2019 – Present

Supported buyers and sellers with e-commerce inquiries.
Promoted to Quality Analyst, reviewed 150+ calls monthly.
Facilitated training sessions and calibration meetings.

Fraud & Risk Management Analyst

Teleperformance · September/2016 – Present

Investigated and resolved credit card fraud disputes.
Prevented financial losses by identifying fraudulent activity.

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