Skills
Email & Calendar Management, Data Entry & Organization, Online Research, File & Document Management, Scheduling & Appointment Setting
2-5 Years
Support & Helpdesk: Technical Support, Helpdesk Services, Troubleshooting
2-5 Years
Invoicing & Payment Follow-ups
2-5 Years
CRM / Ticketing Systems
2-5 Years
Experience highlights
Administrative Support Specialist
Twisted VoIP, LLC
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December/2022
–
Present
Provided executive and administrative support to the CEO of a US-based startup tech company. Managed day-to-day administrative tasks, maintained documents and records, handled email communications, conducted online research, managed invoicing, and assisted with various ad hoc projects. Supported business operations by improving workflows, preparing reports, managing WooCommerce product listings, and creating Excel and Python-based tools to streamline repetitive tasks
Customer Service Representative
Capital One
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April/2021
–
Present
Handled inbound customer inquiries related to disputed credit card transactions. Investigated claims, documented case details, explained dispute procedures, and assisted customers throughout the resolution process while ensuring compliance with company policies and delivering excellent customer service.
