Skills
Appointment scheduling
1-2 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
2-5 Years
Health Insurance Claims Specialist > Insurance Verification
1-2 Years
~Data Entry
2-5 Years
Records Management
2-5 Years
HIPAA Compliance
1-2 Years
EHR Management
1-2 Years
Microsoft Teams
1-2 Years
Customer Support > Chat Support >Technical Support
1-2 Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Patient intake and Coordination
1-2 Years
Experience highlights
Medical Virtual Assistant
Dentistry Support VA
·
August/2025
–
Present
Scheduled and confirmed patient appointments. Collected patient demographics and insurance information. Performed insurance verification and coordinated with patients, providers, and billing teams. Managed patient records and administrative documentation.
Technical Support Associate
Amazon Operation Services
·
May/2024
–
Present
Processed customer orders, returns, refunds, and replacements. Diagnosed and resolved software, hardware, and network issues. Assisted with troubleshooting for Amazon devices and resolved customer concerns while maintaining professional service.
Customer and Sales Associate / Travel Account
Dyninno Cebu
·
March/2022
–
Present
Assisted with booking, modifying, and canceling travel reservations. Resolved issues involving flight delays and schedule changes. Processed payments, refunds, and travel credits accurately while providing customer-focused solutions.
Customer Service Associate / Retail Account
Tech Mahindra Cebu
·
October/2021
–
Present
Processed sales, returns, exchanges, and refunds. Maintained knowledge of products and promotions. Resolved customer complaints promptly with professional and courteous approach.
