General VA || Lead Agent || CSR VA || STR Management || Shopify VA || Shopify Store Manager

Verified

$8/hr

Message Bookmark

Outline

Looking for Part-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hey there! I’m JP, a customer service professional with over three years of experience in e-commerce support. I started as an agent, worked my way up to Team Lead in just seven months, and now thrive as a Lead Agent at TalentPop—guiding teams to provide top-notch service.

What I love most about my role? Coaching, problem-solving, and making sure both customers and agents feel heard and valued. I monitor interactions, give constructive feedback, and help bridge communication between teams to keep things running smoothly.

I’m all about empowering teams, improving workflows, and driving customer satisfaction. If you’re into customer success, leadership, or just want to chat—let’s connect!

Skills & Experience

Skills

Coaching > Training and Development 2-5 Years

Customer Support > Customer Relationship Management 2-5 Years

Office and Administration > Problem Solving 2-5 Years

Office and Administration > Quality Assurance 2-5 Years

Real Estate > Short Term Rentals > Airbnb 6 Months to 1 Year

Team Leadership 2-5 Years

Time management and attention to details 2-5 Years

E commerce - Shopify 2-5 Years

Coaching/mentoring 2-5 Years

Virtual Administrative Support · Support Services 6 Months to 1 Year

Experience highlights

Product Lister

RRDS E-Commerce · September/2024 – Present

Contract based work. I manage and optimize product listings across multiple Shopify stores, making sure they’re engaging, SEO-friendly, and visually appealing. My work includes:

1. Creating and updating product listings with clear, keyword-rich descriptions.
2. Enhancing product images for a polished, professional look.
3. Translating descriptions into Dutch, French, Swedish, and German.
4. Adjusting pricing based on market trends.

Lead Agent

TalentPop · November/2023 – /

As a Lead Agent at TalentPop, I guide and support my team to deliver top-notch customer service. I act as the bridge between agents and management, ensuring smooth daily operations and maintaining high service standards.

Some of my tasks includes:
- Support and mentor agents to improve performance.
- Monitor chats, emails, and calls to ensure quality service.
- Provide feedback and training to help the team grow.
- Assist in resolving escalated customer issues efficiently.

Support Ambassador (Tier 1 and Tier 2)

TDCX · March/2023 – Present

Handling mediation concerns related to AirBnb cases for both Guest and Host to find an amicable solution that both parties will benefit.

General Virtual Assistant

Lazzari & Co. · October/2023 – Present

Managing and handling listings in Ohio and managing customer concerns with minimal assistance in a remote work set-up. Providing excellent customer service to Guests and providing needed information through AirBnb and CRM Tool.

Team Lead

IntouchCX · March/2021 – Present

Handling a group of agents to improve and train their skills in relation to their customer support tasks with Shopify clients and ensure additional help improvement with clients’ business through growth opportunities seen within the business.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In